如何让客户坚定与自己合作

货源人·学电商6个月前 (06-11)跨境杂谈

如何让客户坚定与自己合作

凡是跟我合作的客户,只要他以后买货,他的第一选择肯定是我,哪怕的我的价格不是最便宜,为何会如此呢？。

Any customer who works with me, as long as he buys goods later, his first choice must be me, even if my price is not the cheapest. Why?。

1. 寄提单,我从来都是分开两份寄送。

当然是我自己掏钱,原因很简单,害怕丢失,提单只需要一份正本就可以提货,寄送时,三份正本分为两次寄送,万一其中一份丢失,客户还可以凭借另外的提单正本提货,不至于一下子全部丢掉~！虽然到现在为止没遇到过一次丢失快件,但是客户对于我们这种细心,专业非常欣赏。

Sending bills of lading, I have always sent them separately. Of course, I pay for it by myself. The reason is very simple for I am afraid of losing. The bill of lading only needs one original to pick up the goods. The three originals are sent twice. In case one of them is lost, the customer can also pick up the goods with the original bill of lading, and not all of them will be lost at once! Although I have not encountered a lost shipment so far, customers appreciate our care and professionalism.。

2. 不论客户是否要求,我都会为客户申请免费箱使和堆存,。

申请后,告诉客户,我已经为你申请到多少天的免费箱使和堆存,以免你手续来不及办理产生港口费用,本身不是我们的事情,货物已经到港了,产生多少费用都与我们无关,我们却为客户着想,客户自然是很高兴,感觉很贴心！。

Regardless of whether the customer asks or not, I always apply for free boxing and stockpiling for customers. After the application, I will tell the customer how many days of free boxing and stockpiling I have applied for them in case of they are not able to process the port charges. Even if the goods have arrived at ports and the cost is not related to us, we are considerate for the customers. So customers are very happy and feel a sense of consideration from us!。

3. 我会主动提出为客户办理无单放货业务。

很多近洋客户也会要求做信用证,例如韩国客户,泰国客户,船期短,货物已经到港,可能我们的单据还没有准备好,等交单交单行审完,寄给开证行,开证行审核,联系开证人,会耽误很多时间,甚至耽误使用,我会主动提出为客户办理无单放货业务,很多客户甚至不知道有这个业务,得知自己可以提前拿到货,自然是相当开心,更是欣赏我们的热心和专业。

Many overseas customers will also ask for a letter of credit. For example, customers from Korean and Thai have short shipping schedules. Maybe goods have arrived at ports, but our documents may not be ready yet. After the completion of the delivery of the documents, they will be sent to the issuing bank. After the issuing bank audits, contact the issuer, costing a lot of time or even delaying the time of use, I will take the initiative to propose delivery service for customers. Many customers don"t even know that they have this business. They are very happy to know that they can get the goods in advance so they appreciate our enthusiasm and professionalism.。

4. 当客户提出使用LC at sight交易的时候,我们会提出建议客户使用假远期信用证,假远期对于受益人是即期,对于开证人是信贷,减免资金压力。

很多原来不知道有这个业务的客户都会很好奇的去找银行询问,得知的确有此项业务时,高兴地不得了,对于我们的印象越来越好,为我们的熟练地业务和操作所折服。

When the customer proposes to use the LC at sight to make transactions, we will advise clients to use the fake long-term letter of credit. The fake long-term is for the beneficiary at the spot, the credit card is credit, reducing the financial pressure. Many customers who didn"t know that they had this business would be very curious to go to the bank to ask. When they learned that there is indeed this business, they are very happy. Their impression of us is getting better and better and they will be convinced by our skilled business and operation.。

5. 主动为客户查缺补漏。

我曾经有个香港客户81岁,韩国一个客户78,泰国一个客户76,还在做采购,但是总是丢三落四,不是这里忘了嘱咐,就是那里忘了说,自己忘了还不承认,总认为是卖货的人忘了,耽误了他们的事情。

但是跟我合作之后从来没有这样过,我会盯着每一个细节,例如,有时候他们会忘记要产地证,我会要求操作把产地证做好一起寄过去；有时候他们会忘了要求我们把提单分开,三个柜,分为两个提单,我会每次都问一句；例如有时候做CFR,他们会忘记做保险,我就会打电话通知他们别忘记买保险,他们没把我当成卖家,而是一个贴心的自己人,合作自然不在话下！。

I took the initiative to check for customers. I used to have an 81-year-old Hong Kong customer, a 78-year-old Korean customer, a 76-year-old Thai customer who are still doing purchases, but always miss something and don"t admit that they have forgotten but think it’s the people selling goods that have forgotten and delayed their affairs. But after working with me, things like these never happen because I will stare at every detail. For example, when they forget to require me to divide receipts, I will remind them of it; sometimes they do CFR, but forget to do insurance, I will call them to inform them not to forget to buy insurance, they did not take me as a seller, but a considerate person. So cooperation comes naturally!。

6. 合同签订后,我会时常向客户介绍产品进度,拍仓库照片,告诉客户我们的订舱进度,等等,保持及时沟通。

若真的由于某些原因订不上舱位,我们会及时通知客户,并且告知我们订到了下一班,让客户对货物的进度有一个真实的把握。

这也是专业性的体现！。

After the contract is signed, I will often introduce the progress of products to customers, take photos of the warehouse, and tell customers about our booking progress, etc. And we keep in contact every moment. If it is really not available to book the plane for some reasons, we will notify the customer in time and tell the news that we have booked the next one, so that customers have a real grasp of the progress of the goods. This is also the embodiment of professionalism!。

7. 货物发运装集装箱时,我都会要求操作拍照片,空箱,半箱,满箱,加固,封箱,铅封,然后发送给客户。

让客户知道,货物已经切切实实的发运,客户是有权得知这些信息的,这是专业性和负责任的表现。

In the process of the goods packaged and shipped, I will ask workers to take photos of every steps: Empty boxes, half of boxes, full boxes, reinforcements, sealing, seals, and then sent to customers. The reasons why I do these are to let the customer know that the goods have been shipped tangibly for customers have the right to know all of these, which shows we are professional and responsible.。

8. 即便是未开船,我们也会把已经有的提单号提供给客户,船公司的网站也提供给客户,让客户确切的把握自己货物的最新情况。

我也会时刻关注,一旦开船立马告知客户。

并且要求操作第一时间把制作好的箱单发票给客户,供客户检查,看看是否有内容需要更改。

Even if it is not on board, we will provide the existed bill of lading number and the shipping company"s website to customers, so that they can accurately grasp the latest situation of their goods. I will always pay attention to it, I will inform customers as long as goods are on board. And ask the operation to invoice the completed box in the first time for the customer to check if there is any content that needs to be changed.。

9. 信用证客户,即便不规定交单期（默认21天）,我也会要求我们操作尽快只做单据,交单议付。

一方面可以尽快收汇,还可以让客户尽快拿到单据,办理相关业务。

For customers who use letters of credit, even if it does not stipulate the delivery period (usually 21 days), I will require our operator as soon as possible to make receipts. On the one hand, we can collect the money as soon as possible. On the other hand, we can let the customers get the documents quickly and handle the relevant business.。

还有一些小细节,不再多说,总之细节决定成败,你的操作,代表着你是否专业,代表着你会给客户带来方便还是带来麻烦,代表着你是否给客户一种安全感。

There are more details than I have mentioned. In short, details determine success and failure. Your operation, on behalf of whether you are professional, on behalf of whether you will bring convenience to customers or cause trouble, on behalf of whether you give customers a sense of security or not.。

已经合作代表已经建立了基本的信任,如果你能通过操作第一次合作,给客户留下极其专业的印象,害怕客户不给你返单？。

If you are already cooperated, it means that you have established basic trust. If you succeed in the first cooperation, leaving a very professional impression on customers, are you still afraid that the customer will not cooperate with you again?。

常来,好运常来~加入为您推送实时外贸、进出口、跨境电商、国际物流资讯干货知识~。