站内修改差评和索评的话术
整理了站内修改差评和索评的话术,遇到差评或者需要索评的时候使用的话术,会更专业一点,客户也比较不会反感。
序号 | 英文内容 | 中文翻译 | 备注 |
1 | Hello dear, We"ve seen the advice you left for us. We apologize for the inconvenience caused by this problem, and we appreciate your advice. This can help us improve the defects of the product. We strive to provide 100% satisfaction to all our customers and will make every effort to keep you satisfied. Here we give you a full refund as compensation. Is that OK with you? Looking forward to your reply Sincere greetings | 你好亲爱的, 我们看到了你给我们留下的建议。对此问题给您带来的不便我们深表歉意,并感谢您的建议。这可以帮助我们改进产品的缺陷。 我们努力为所有客户提供100%的满意度,并将尽一切努力让您满意。 这里我们给您全额退款作为补偿。这样可以吗? 期待您的回复 诚挚的问候 | |
2 | Hello dear, We have refunded you, please check the picture I sent to you. Now that it"s broken, you don"t have to return it to us. As compensation, I would like to send you xxxxx again ,you can send him a new one here, or you can send him another better one. Take a look at the product pictures I sent you. If you wish, we can send it to you as compensation. Looking forward to your reply | 你好亲爱的, 我们已经退款给你了,请看我发给你的图片。 既然它坏了,你就不必还给我们了。 作为补偿,我想再给你发一次xxxxx,你可以在这里给他发一个新的,也可以再给他发一个更好的。 看看我发给你的产品图片。 如果你愿意,我们可以寄给你作为补偿。 期待您的回复 | |
3 | You"re welcome. It"s the right thing to do. Please send me your name, address and zip code. I will arrange to send to you as soon as possible. Looking forward to your reply thank you | 不客气这是正确的做法。 请把您的姓名、地址和邮编发给我。 我会尽快安排寄给你 期待您的回复 谢谢你! | |
4 | We have sent it to you and you will receive it in a few days. If you are satisfied with our service, we hope you can help us share. Because many people like you are looking for suitable products and satisfactory services. Although we focus on XXX products, this is also the type of product we have just started selling on Amazon. We are very pleased to receive your approval, which will motivate us to continuously improve. Thanks again! | 我们已将其发送给您,您将在几天后收到。如果您对我们的服务感到满意,我们希望您能帮助我们分享。因为很多像你一样的人都在寻找合适的产品和满意的服务。虽然我们专注于XXX产品,但这也是我们刚刚开始在亚马逊上销售的产品类型。 我们很高兴得到您的批准,这将激励我们不断改进。 再次感谢! | 索评 |
5 | We have already sent it to you and you will receive it in a few days. If you are satisfied with our service, we hope you can help us update your sharing again. I am glad to receive your recognition, which will motivate us to continuously improve. Thanks again! | 我们已经将它发送给您,您将在几天后收到它。 如果您对我们的服务感到满意,我们希望您能帮助我们再次更新您的共享。 我很高兴得到您的认可,这将激励我们不断改进。 再次感谢! | 修改差评 |
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