亚马逊如何避免0元购的技巧！!

亚马逊的0元购物订单是指允许用户以0元购买商品的特定促销或优惠券。如果您想取消已成功下订单的0元采购订单，您可以尝试以下技巧：

1.如果你发现一个0元的购买，立即切换到FBM并提高价格（这两个是最快生效的），然后去关闭折扣。

2.立即通知上级并讨论对策。

3.给亚马逊写封电子邮件。

我之前使用过几次常规客服（中英文），但收到的回复是他们无法帮助我们卖家取消订单。具体细节如下。

然后我找到了PSS（高级客户服务-仅适用于付费账户），路径如下：电子邮件的大致内容是：我们突然发现产品可能存在缺陷。为了避免客户收到有缺陷的产品并造成不良的购物体验，我们请求亚马逊帮助我们取消这些订单。我们致力于为平台和客户提供高质量的产品和服务。

Dear Amazon Customer Service Team,

I am writing this email because I discovered a serious issue during today"s inventory check and I need your help to resolve this urgent issue. To my knowledge, approximately 300 units of a product have been sold, but these products have defects that may affect the customer"s user experience. I am very concerned about customer satisfaction and Amazon"s reputation, so I would like to request immediate cancellation of these orders and ensure that customers receive a reasonable solution. I understand this is an urgent situation and I hope you can take action as soon as possible. The following is the detailed information of the relevant orders:

Order number:

I earnestly request the Amazon team to immediately cancel the above order and inform the customer of the reason for the cancellation. Please ensure that customers receive clear explanations and that their shopping experience is not further negatively affected. Contact customers who have already placed orders immediately, express our sincerest apologies to them, and provide appropriate compensation or alternative solutions to compensate them for any inconvenience they may encounter. I firmly believe that the Amazon team possesses excellent professionalism and problem-solving abilities. In this emergency situation, I sincerely appeal to you to respond quickly and resolve it in a timely manner to ensure that customers receive satisfactory solutions. I deeply apologize for any inconvenience caused to you and your team. If you need any further information or need to communicate with me, I am always available for assistance. Thank you very much for your cooperation and understanding.

Best regards,

1-2小时后，亚马逊的高级客服回复了我，要求我进一步提供需要取消的订单号和相应的Asin。

发送附件后，在1-2小时内，亚马逊通知我，291个待定订单已成功取消。

3.尽快联系客服：尽快联系亚马逊客服团队，解释您想要取消0元采购订单的原因。请尽快与我们联系，因为一旦订单进入交付流程，取消订单可能会更加困难。

4.使用在线聊天功能：亚马逊提供在线聊天功能，可以让你直接与客服代表沟通。登录您的亚马逊账户，找到相关订单，然后单击在线聊天按钮联系客服代表。

5.提供详细原因：向客户服务代表提供详细原因，解释您希望取消订单的原因。可能的原因包括误操作、技术问题、价格错误等。请确保您的请求合理明确。

6.强调尽早联系：强调下单后立即联系客服，这会增加取消订单的可能性。如果你能证明你及时采取了行动，亚马逊可能更愿意取消订单。

7.注意礼貌和耐心：与客服代表沟通时，要保持礼貌和耐心。客户服务代表可能需要一些时间来处理您的请求，因此请耐心配合。

取消订单的成功取决于各种因素，包括订单状态、发货进度等。并非所有0元采购订单都能成功取消。因此，在参加0元购买活动之前，请仔细阅读活动规则，确认您的购买意向，避免不必要的麻烦。